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Frequently Asked Questions
SHIPPING
What Shipping Methods Are Available?
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Do You Ship Internationally?
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How Long Will It Take To Get My Package?
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PAYMENT
What Payment Methods Are Accepted?
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Is Buying On-Line Safe?
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Order & Retunrs
How do I request to return an item?
Please call us on 08039262657 / 08056574122 or send an email to info@xpresspoint.ng. You can also chat us on Whatsapp (08056574122) or Livechat on the webpage.
Can I return if my item is outside the warranty period?
No, you will be required to refer the item to the service centre. Kindly contact us
How do I return an item?
After your claim has been validated (after sending a video clip or picture of the item delivered), a return would be authorized for the item to be returned at the closest Xpresspoint store or Xpress centre to you.
Once retrieval is initiated, what happens next?
Our delivery agent will call you to schedule a retrieval. There will be 2 attempts made to retrieve the item. If unsuccessful, you will be required to return to any of our store closest to you.
Can my item be retrieved?
Yes. A retrieval can be approved only for validated complaints of wrong, damaged, product standard and incomplete items.
Can my warranty be voided?
Yes, a warranty is voided once an item within the warranty period is opened or referred to a technician(s) not affiliated to the manufacturer.
I initiated a return but have not gotten a response and its over 48 hours, what do I do?
Please call us on 08039262657 / 08056574122 or send an email to info@xpresspoint.ng.
Do I have to return the gift when I return a product?
Yes, any free gift must also be returned.
How do I track my return status?
We will keep you updated by email and SMS about the status of your return. You may also track your return using the return tracking number you received when the item was dropped off.
Once return of my package is done, how long will it take to be refunded?
Depending on the complaint, a refund would be made to your Xpresspoint account immediately return is confirmed or refund will be made after claim on defect is validated
Can I return my item after the stated returns timeline?
You will not be able to return after 15 days but if it is faulty, it may be covered under warranty and a return can be authorized for the item to be referred to the service centre by an after-sales support team.
Why was my item redelivered to me instead of a refund?
Returned items will be redelivered to you if we cannot validate your reason for returning it. For example, a phone returned for not charging will be tested extensively and if the claim is not validated, (phone charges properly) the item will be taken to our closest store for you to pick up
How long do I have to request for return?
You can request a return within 15 days for all eligible items if: You receive a wrong, damaged, defective, product standard/quality or incomplete item. You change your mind, with the exception of underwear, adult toys, groceries, perfumes, cosmetics, hair extensions and jewelry.
Note that for changed mind, the return has to be authorized by the seller
When returning an item, ensure all seals, tags and accessories are left intact and the item is in its original packaging. If you have created a password on the device you wish to return, please ensure it is removed, otherwise, your return will be invalid.